1. Who We Are

Pupresso operates this website: pupressopets.com. In this policy, “we,” “our,” and “us” refer to Pupresso Pets.

2. Information We Collect

Depending on how you use our website, we may collect:

• Contact information: your name, email address, telephone number, and billing or shipping address.
• Order information: products purchased, order history, delivery details, and transaction-related information.
• Account information: your login details and account preferences.
• Technical information: your IP address, browser type, device information, and website activity where collected.
• Communications: information you provide when contacting us or submitting a form or comment.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders and arrange delivery.
• Manage customer accounts and provide customer support.
• Send order confirmations and important service updates.
• Process payments through the payment services made available at checkout.
• Maintain website security and prevent fraud or abuse.
• Meet applicable legal, accounting, and record-keeping obligations.
• Improve our website and services where permitted by law.

4. Payments and Order Processing

When you place an order, information necessary to process your purchase may be shared with the payment provider, shipping provider, and other service providers involved in fulfilling that order.

Payment information is handled according to the practices and privacy policies of the payment service used at checkout. The information collected and stored depends on the payment method and provider.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website working, maintain shopping cart sessions, support account login, remember preferences, and understand website usage where applicable.

Cookie settings and available choices can be managed through the cookie consent options displayed on our website. Some cookies may be necessary for essential website functions.

6. Sharing Your Information

We do not share personal information indiscriminately. We may disclose relevant information to service providers when necessary to operate our website and business, including:

• Payment processing and fraud prevention services.
• Shipping and delivery providers.
• Website hosting, security, and technical support providers.
• Spam detection or other services used by website features.
• Authorities or other parties where disclosure is legally required.

Service providers may process information according to their own privacy policies and contractual obligations.

7. Comments, Forms, and Embedded Content

If you submit a comment or form, we collect the information you provide and any additional technical information required for security or spam prevention.

Pages may contain embedded content or links from other websites. Those third-party services may collect information about your interaction with their content under their own privacy policies.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining customer accounts, resolving disputes, and meeting legal or accounting requirements.

Retention periods vary depending on the type of information and the reason it was collected.

9. How We Protect Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to withdraw consent where processing is based on consent.

Some information may need to be retained to fulfil legal, accounting, security, or contractual obligations. To make a privacy request, please contact us through our Contact Us page.

11. Children's Privacy

Our website is intended for people who can legally make purchases under the laws applicable to them. We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be published on this page.