Pupresso Pets
Refund and Returns Policy
We want you and your pet to be happy with your Pupresso purchase. Please review our return and refund guidelines below.
Return requests must be submitted within 5 calendar days of the date your order is delivered. Please contact us within this period to request a return. Returns are subject to the conditions below and applicable law.
1. Return Eligibility
To be eligible for a return, an item should be unused, in its original condition, and returned with its original packaging and proof of purchase.
Please contact us before sending any item back. We will provide instructions for the return process and confirm the next steps.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and photos when available.
We will review the issue and explain the available resolution, which may include a replacement or refund, subject to applicable law.
3. How to Request a Return
- Contact us through our Contact Us page.
- Provide your order number and the reason for your return.
- Wait for our instructions before shipping the item.
- Package the item securely and follow the return instructions provided.
Please do not send a return to the manufacturer or to an address that has not been confirmed by our team.
4. Refunds
Once we receive and inspect an approved return, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method, subject to the payment provider's processing time.
The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
5. Return Shipping Costs
Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, customers may be responsible for return shipping costs. Original shipping charges may not be refundable where permitted by applicable law.
We will explain any applicable shipping arrangements when responding to your return request.
6. Exchanges
If you need a replacement or exchange, please contact us first. Availability and the appropriate resolution will depend on the product, the reason for the request, and applicable law.
7. Exceptions and Legal Rights
Some items may not be eligible for return because of their condition, hygiene considerations, or other restrictions disclosed at purchase, where permitted by applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Need Help?
If you have questions about a return or refund, please reach out through our Contact Us page and include your order number. Our team will help you understand the next steps.